We do love our stories of restaurant food that shows up with some extra protein. So it is with the alleged Chicken Parmigiana con Cockroach from Tutta Pasta on Seventh Avenue in Park Slope. This appetizing tale comes from a Park Slope Parents email and we present it in the interest of keeping the dining public on its toes. What we find especially interesting, as is the case in most such cases, is the described reaction of management:
Last night my husband, 4 yr old daughter & I ordered 3 entrees from Tutta Pasta. I went to take a bite of my Chicken Parmagiana with pasta & noticed a lovely, sizable
cockroach in the container. My husband called the restaurant to let them know & demand a refund for all the entrees and the owner said ” Only 1 entree had a bug, the others are fine.” So, I guess that is the level of quality & service one gets from Tutta Pasta. Just thought I would share that with you all, as I was completely sickened from this experience.
Definitely a good call on the part of management, given that thousands of people now know that they’re serving up cockroaches with the Chicken Parm at Tutta Pasta. Or is it Tutta Roacha? Bella Roacha?
1 response so far ↓
1 * // Feb 9, 2009 at 10:05 pm
I am working in Tutta Pasta restaurant in Park Slope and I remeber that day when the customer called us and demanded a refund for all three meals saying that there was a cocroach in one of them. In fact the manager said that he we will give them thier money back or prepare new food. There was only one condition – we wanted to get the food back, we needed the proof that there was someting wrong with the food because how could we be sure that the customer is not lying?! We treat our costomers with respect and there were some exaples when we gave the refund when the person was dissatisfied with the food we delivered because it was cold or contained something which the customer was alergic to. The only thing we ask is to give us dissatysfying food back. In the case described above we have never seen that food back in the restaurant, the customer didn’t want to retain it, so we couldn’t give a refund.